Effective Date: 08/06/2026
Version: 1.0
Last Reviewed: 08/06/2026
Introduction
Fitzpatrick Woolmer Design & Publishing Ltd (“Fitzpatrick Woolmer”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- Visit our website.
- Contact us by telephone, email or online forms.
- Request information, quotations or services from us.
- Engage with us as a customer, supplier, contractor or business contact.
We process personal data in accordance with:
The Privacy and Electronic Communications Regulations (PECR)
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
Who We Are
Fitzpatrick Woolmer Design & Publishing Ltd designs, manufactures and supplies signage, wayfinding, interpretation and visitor communication solutions for clients across the United Kingdom.
Data Controller:
Fitzpatrick Woolmer Design & Publishing Ltd
Unit 7 Lakeside Park
Neptune Close
Rochester
Kent
ME2 4LT
Email: info@fwdp.co.uk
Telephone: 01634 711771
For all data protection enquiries, please contact us using the details above.
Personal Data We Collect
We may collect, use and store the following categories of personal information:
Contact Information
- Name
- Job title
- Company name
- Business address
- Email address
- Telephone number
Enquiry and Correspondence Information
- Information provided through website forms
- Email correspondence
- Telephone records and notes
- Requests for quotations or information
Customer and Supplier Information
- Contract information
- Order history
- Delivery information
- Invoice and payment information
- Account records
Website Usage Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referring website information
- Website interaction and usage data
Recruitment Information
Where applicable, we may collect:
- Recruitment correspondence
- CVs
- Employment history
- Qualifications
- References
How We Collect Personal Data
We collect personal data directly from you when you:
- Complete a website form
- Request a quotation
- Contact us by email or telephone
- Purchase products or services
- Subscribe to communications
- Apply for employment opportunities
We may also receive information from:
- Suppliers and business partners.
- Publicly available sources.
- Professional networking platforms.
- Existing customers or business contacts.
- Credit reference agencies where appropriate.
How We Use Your Personal Data
We may use your personal information to:
- Respond to enquiries
- Prepare quotations and proposals
- Deliver products and services
- Manage customer and supplier relationships
- Process payments and maintain accounts
- Improve our website and services
- Maintain business records
- Meet legal and regulatory obligations
- Protect our business from fraud and security threats
- Send relevant marketing communications where permitted by law
Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
- Where processing is necessary to:
- Provide products or services
- Respond to requests for quotations
- Fulfil contractual obligations
Legitimate Interests
We may process personal data where it is necessary for our legitimate business interests, including:
- Managing customer and supplier relationships
- Responding to enquiries
- Improving our services and website
- Business development activities
- Network and information security
- Preventing fraud
When relying on legitimate interests, we ensure that your rights and freedoms are not overridden.
Legal Obligation
Where processing is necessary to comply with legal requirements including:
- Tax legislation
- Accounting obligations
- Regulatory requirements
- Legal proceedings
Consent
Where required by law, we will obtain your consent before:
- Sending certain electronic marketing communications
- Placing non-essential cookies on your device
You may withdraw consent at any time.
Marketing Communications
We may send information about our products, services, projects, events and industry developments where:
- You have requested information from us
- You are an existing customer or business contact and the communication is relevant to our relationship
- We have obtained your consent where required
You may opt out of marketing communications at any time by:
- Using the unsubscribe link in emails
- Contacting us directly
We will always respect your marketing preferences.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website performance and understand visitor behaviour.
Cookies may include:
- Strictly Necessary Cookies
- Required for website operation and security
- Analytics Cookies
Used to understand how visitors interact with our website, including services such as:
- Google Analytics
- Microsoft Clarity
These cookies help us improve website performance and user experience.
Preference Cookies
Used to remember user settings and preferences.
Non-essential cookies will only be placed where you have provided consent through our cookie management tools.
Further details are available in our Cookie Policy.
Sharing Your Information
- We do not sell personal information.
- We may share personal data with trusted service providers where necessary to operate our business, including:
- Website hosting providers
- IT support providers
- Microsoft 365 and SharePoint services
- Accounting and finance providers
- Payment processing providers
- Customer relationship management systems
- Professional advisers
- Legal and regulatory authorities where required
- All third parties are required to process personal data securely and only for authorised purposes.
International Transfers
Most personal data is stored within the United Kingdom or the United Kingdom-approved international jurisdictions.
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, including:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard contractual clauses approved for UK use
- Other lawful transfer mechanisms recognised under UK GDPR
Data Security
We take appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Accidental loss
- Destruction
- Alteration
- Disclosure
Measures include:
- Access controls
- Role-based permissions
- Secure cloud services
- Network security controls
- Staff awareness and training
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
| Data Type | Retention Period |
| General enquiries | Up to 3 years |
| Customer and supplier records | 6 years after the end of the relationship |
| Financial and accounting records | 6 years plus the current financial year |
| Marketing suppression records | As long as required to maintain preferences |
| Recruitment records (unsuccessful applicants) | Up to 12 months |
| Website analytics data | As configured within the relevant platform |
Where longer retention is required by law or to protect legal rights, information may be retained for an appropriate additional period.
Your Rights
Under UK GDPR you have the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of personal information in certain circumstances.
Restriction
Request restriction of processing in certain circumstances.
Data Portability
Request transfer of your personal data where applicable.
Object
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Withdraw consent where processing relies on consent.
Automated Decision-Making
Not be subject to decisions based solely on automated processing where such decisions produce legal or similarly significant effects.
Making a Rights Request
To exercise any of your rights, please contact:
Email: info@fwdp.co.uk
Telephone: 01634 711771
We may request reasonable information to verify your identity before responding.
We will normally respond within one month of receiving a valid request.
Complaints
If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, technology or our business operations.
The latest version will always be available on our website.